Terms of Use

Last updated: 2026-10-05

General
Products
Order, price and payment
Delivery
Right of withdrawal and returns
Complaints
Privacy and use of customer information
Intellectual property rights
Changes to the terms and conditions
Dispute resolution

1. General

These terms and conditions of purchase apply to sales to consumers of posters, frames, mirrors, canvas products and other interior products on the website bozetto.se (the “website”), which is owned and provided by:

Bozetto Solutions AB (hereinafter referred to as “Bozetto”)
Company registration number: 559516-6298
VAT number: SE559516629801
Askims Industriväg 1B, 436 34 Gothenburg, Sweden
info@bozetto.se

Read the terms and conditions of purchase carefully before placing your order. By placing an order with us, you accept these terms and conditions of purchase. This means that you are bound by the terms as they were written at the time of purchase. If the terms and conditions are updated, Bozetto archives the previous version to ensure correct version management. If you would like more information about how the terms and conditions of purchase were worded on a specific date, please contact our customer service via info@bozetto.se.

2. Products

2.1 Posters, frames, mirrors, canvas products and other products must be used and assembled in accordance with the instructions and safety instructions supplied with each product. Check the dimensions, materials and product description before placing your order.

2.2 The product’s dimensions, materials and design are specified in the product description on the website. Colours may be perceived differently depending on the screen and lighting conditions.

3. Order, price and payment

Price

3.1 All prices on the website are stated in SEK and include VAT. A shipping fee may be added, but will then be shown before the order is completed.

Order

3.2 When placing an order on the website, you add the product or products to the shopping cart. You then proceed to checkout by clicking “Proceed to checkout” in the main menu. At checkout, you select the delivery address, delivery method and, lastly, payment method. If you have received a discount code that you wish to use, you also enter it at checkout. To complete your purchase, you must have read and actively accepted these general terms and confirmed that you have read our privacy policy. As a customer, you are responsible for ensuring that all information you have entered is correct. Before completing your purchase, we therefore recommend that you check once more that the information provided is accurate. After placing your order, you will receive an automatically generated order confirmation by email. To make a purchase on the website, you must be over 18 years of age. If you are under 18, the consent of a parent or guardian is required under the Swedish Children and Parents Code.

Payment

3.3 The available payment methods are displayed at checkout and may vary from time to time. Payment is administered by the provider of the selected payment method. When you use a payment method, the applicable provider’s terms and privacy policy also apply.

Stock levels, changes, etc.

3.4 We strive to keep information about the stock levels and prices of our products constantly updated. However, after receiving your order and sending the order confirmation, we may contact you to inform you that we cannot accept your order for the following reasons:

the product is out of stock or is no longer available, or
an error has occurred in stating the price or description of the product on the website.

If any of the above reasons apply, we will notify you of this by email. You will then have the opportunity to accept the new terms for your order (for example, a changed delivery time or adjusted price). Alternatively, you may choose to cancel the order, in which case we will not charge you for the product. If you have already paid for the product (depending on the payment method selected), we will refund the full amount to you without undue delay.

3.5 We do our utmost to ensure that our customers have the best possible purchasing experience. To ensure a smooth and efficient process, we process orders as quickly as possible. Once you have placed your order on the website and received our order confirmation by email, this means that your order has begun to be processed and that we have started our internal preparations to be able to ship your products. We understand that you may sometimes wish to change or modify an order. Unfortunately, we cannot accept changes to orders after the order confirmation has been sent to you. This is because our system and processes are designed to provide our customers with fast and accurate deliveries. We therefore ask you to carefully check your order and ensure that all information is correct before completing your purchase. If you have any questions or concerns, please do not hesitate to contact our customer service before confirming your order.

Discounts and other offers

3.6 From time to time, we may offer various types of promotions and discount codes on our products, as well as offer to send gifts together with your order (collectively referred to as “offers” in this section 3.6). Our offers are valid only during the specified period and while the product is in stock, and otherwise in accordance with the terms specified for the offer. Our offers cannot be combined with other discounts unless this is clearly stated on the website. Please note that, to take advantage of an offer, you may sometimes need to enter a code at checkout before completing your purchase.

3.7 If you return ordered products, this may mean that you no longer meet the specific conditions for the offer you used in connection with your purchase. This may result in you either having to return any gift or no longer being eligible for a particular discount. If, due to a completed return, you no longer meet the conditions for a given gift and do not return the gift, we will deduct its value from your refund. In addition to the above, the same terms and conditions for offers as for regular purchases under these general terms and conditions apply.

4. Delivery

4.1 The available delivery methods depend on the delivery address provided. The current delivery options and any carriers are shown at checkout.

4.2 A delivery charge may apply, which is presented before the order is completed at checkout.

4.3 The current delivery options and estimated delivery times for your address are set out on the website and/or at checkout. Posters and frames may be shipped in separate consignments.

5. Right of withdrawal and returns

5.1 Under the Distance Contracts Act (Act (2005:59) on distance contracts and contracts outside business premises), you generally have the right to withdraw from your purchase within 14 days without stating any reason when shopping remotely, for example on bozetto.se. The withdrawal period begins on the day after you received your product. If you withdraw from your purchase, you may notify us in writing within the withdrawal period that you wish to exercise your right of withdrawal.

5.2 The right of withdrawal does not apply to products manufactured according to your instructions or given a clear personal touch, for example a poster featuring your own uploaded image, to the extent that the exception follows from law. Manufacture to order alone does not in itself mean that the right of withdrawal does not apply.

5.3 If you wish to exercise your right of withdrawal, notify us at info@bozetto.se within the withdrawal period. You are responsible for the direct return shipping cost in accordance with the fee specified in our returns and refunds policy, unless the return concerns a defective or damaged product. Contact us for return instructions and the current return address before sending the product.

Returns should be sent to:

Bozetto
Askims Industriväg 1B
436 34 Gothenburg, Sweden

You may also use our withdrawal form, which you can find at bozetto.se/pages/eu-angerformular. You are not required to use the form - it is sufficient to clearly notify us that you wish to withdraw from the purchase. Once we have received the return, we assess the condition of the product. If it has been handled more than is necessary to establish its nature, characteristics and functioning, a deduction may be made for the actual depreciation in accordance with section 5.4.

5.4 In the event of a return, you as the customer are responsible for the goods until they have been received by Bozetto. You have the right to unpack and examine the goods without losing your right of withdrawal. The goods must be handled with care and only to the extent necessary to determine their nature, characteristics and functioning.

If you handle goods to a greater extent than is necessary to determine their nature, characteristics and functioning, you may be liable for the actual depreciation of the goods. Any deduction shall correspond to the depreciation caused by the handling. If possible, use the original packaging when returning the goods.

5.5 If the right of withdrawal is validly exercised, we will refund the payments covered by the withdrawal, including the cost of our cheapest standard delivery method to the extent required by law, without undue delay and no later than 14 days from the date on which we received your notification. Refunds will be made using the same payment method as used for the purchase, unless otherwise expressly agreed. To the extent permitted by law, we may withhold the refund until we have received the goods back or you have demonstrated that they have been sent back, whichever occurs first.

5.6 If you wish to exchange the product for another product, contact info@bozetto.se or return the first item in accordance with the applicable terms and place a new order.

5.7 In addition to the statutory right of withdrawal, Bozetto voluntarily offers a total 60-day right of return from receipt. For a return requested within 30 days, the purchase price will be refunded to the original payment method in accordance with the terms of the right of return. For returns requested on days 31-60, an exchange or gift card of equivalent value will instead be offered. For the voluntary period (days 15-60), the goods must be unused, in substantially the same condition, with any labels still attached and in the unopened original packaging, if such packaging was included. Contact info@bozetto.se for approval and instructions before returning the item. Return shipping costs in accordance with our returns and refunds policy will be deducted from the reimbursement. This does not affect your statutory right of withdrawal or right to make a claim regarding defects.

6. Complaints

When you make a purchase on bozetto.se, you have the right to make a claim regarding a product for three (3) years after receiving the product, provided that the defect existed at the time of delivery. Defects that become apparent within two (2) years after delivery shall be presumed to be defects for which Bozetto is liable, unless Bozetto proves otherwise or this is incompatible with the nature of the goods or the defect.

If you wish to make a complaint about a product, please contact our customer service and state the order number and the reason for the complaint. If the complaint is approved, you will be offered various options depending on the specific situation: repair or replacement of the product, a refund or a price reduction. For a complaint to be approved, it must be justified, and the defect must not have arisen due to improper use or any other type of damaging treatment. The complaint must be made within a "reasonable time" after the defect was discovered. If the complaint is made within two months after the defect was discovered, it is always deemed to have been made within a reasonable time.

In the event of an approved complaint, it may be necessary to return the product in question. In such cases, we will send you a return label covering the return costs. Together with the return label, we will also send a return form which you are requested to print, complete and include in the return package. Any refund for the product in question will be made using the same payment method used for the purchase.

7. Privacy and use of customer information

We care about your privacy and personal data. For more information about how we process your personal data, please read our privacy policy.

8. Intellectual property rights

The content on the website is owned by Bozetto. The information is protected by marketing and intellectual property laws, which means that trademarks, company names, product names, images and graphics, design, layout and similar materials may not be copied or otherwise used without written approval from Bozetto.

Printing or otherwise copying the material is permitted for personal, private, non-commercial use. It is prohibited to copy, save or otherwise reproduce, process, modify, transfer, assign or otherwise use or exploit the material or any part thereof without the prior written permission of Bozetto.

9. Amendments to the terms

We reserve the right to amend the terms at any time. Amendments to the terms will be published online on the website. The amended terms are deemed to have been accepted when an order is completed. Any amendments apply to all orders placed after the amendment has been made.

10. Dispute resolution

If a dispute should arise between you and us and, contrary to expectations, cannot be resolved, it shall be considered by the court having jurisdiction under mandatory legislation. If you wish to file a case with the National Board for Consumer Disputes (ARN), you can contact it at Allmänna reklamationsnämnden, Box 174, 101 23 Stockholm, or arn.se. In the event of a dispute considered by ARN, we always follow the Board's recommendations.

Contact

Bozetto Solutions AB
Company registration number: 559516-6298
Askims Industriväg 1B, 436 34 Gothenburg, Sweden
info@bozetto.se