Returns & exchanges

We want you to feel confident when shopping with Bozetto. Here you will find all the information about how to make a return, what applies to exchanges, complaints and uncollected packages.

Right of return 60 days
Refund Within 10 days
Customer service info@bozetto.se

How to make a return

To return an item, the return must first be registered through our returns system. Once the return has been created, you will receive instructions and a return label to use when dropping off the package at the service point.

1. Log in to your account Go to and log in using the same email address you used when placing the order.
2. Select the order and products Open the relevant order and select which products you want to return. Follow the instructions to create your return request.
3. Wait for return confirmation Once the return has been registered, you will receive further instructions and a return label. Do not send the item back before the return has been created and approved.
4. Pack the products carefully Place the products back in their original packaging or other protective packaging. The items must be well packaged so that they are not damaged during return shipping.
5. Drop off the package at the service point Attach the return label clearly to the package and drop it off at the service point specified in the return instructions. Always keep the receipt from the service point until the return has been received and processed.
6. We inspect and process the return Once the return has arrived back with us, we inspect the items. If the return is approved, the refund, exchange or gift card is processed according to our return policy.
Returns sent back without first being registered through our returns system cannot be handled correctly. Therefore, always create the return through your customer account before dropping off the package.

Right of return and cancellation

You have a total of 60 days to request a return from the day you received your order.

Days 1-30

You have the full right to cancel and will receive a refund to your original payment method, provided that the product meets the return conditions.

Days 31-60

After the first 30 days, you will instead be offered a new product of equivalent value or a gift card corresponding to the product's value.

Under EU consumer law, you always have the right to cancel your purchase within 14 days of receiving the item. Bozetto also offers an extended right of withdrawal of up to 30 days, as well as the option to exchange the item or receive a gift card for up to 60 days.

Return fees

A fixed return fee is charged for returns. The fee is automatically deducted from your refund and covers the return shipping charged by the carrier.

Product Return fee
Products up to 70×100 cm SEK 149
Posters in the size 100×140 cm SEK 179
Frames and canvas in the size 100×140 cm

SEK 899
The return fee is not charged if the wrong item was sent, if the product is defective, or if the product was damaged upon delivery. For returns from Norway, Germany, and the Netherlands, a fee of 69 SEK will be added.

Conditions for an approved return

For a return to be approved, the product must be in the same condition as when you received it.

  • The product must be unused.
  • The product must be in the same condition as when you received it.
  • All labels must remain attached.
  • The product must be returned in its original packaging.
  • The product must be well packaged to prevent damage during transport.
  • You must be able to provide a receipt or other proof of purchase.

Exchanges

Would you like to exchange it for another product, size, or design? We are happy to help. During days 31–60, you can exchange it for a new product of equivalent value or a gift card.

If you want to exchange an item, we recommend contacting us at info@bozetto.se with your order number and the product you would like to exchange it for, and we will assist you further.

Complaint – damaged, defective, or incorrect item

Always check your order immediately upon receipt. If anything is damaged, defective, incorrectly printed, or if you have received the wrong item, contact us as soon as possible.

Send an email to info@bozetto.se and attach:

  • Your order number.
  • Photos of the product and the defect or damage.
  • Photos of the packaging if the package was damaged during transport.
For an approved complaint, we will help you with compensation, a new product, or another solution without unnecessary hassle.

Products not covered by the right of return

The right of withdrawal applies to all products except for certain exceptions under the law and our terms and conditions.

  • Custom-made or personalized products.
  • Printing with your own design or uploaded images.
  • Gift cards.

If you are unsure whether a product can be returned, you are always welcome to contact us before creating your return.

Refund

Once we have received and inspected your return, we will notify you whether it has been approved.

For an approved return within days 1–30, the refund will be made to your original payment method within 10 business days. It may then take a few additional banking days for the amount to appear in your account, depending on your bank or card issuer.

If you have not received your refund within 15 business days after approval, please contact us at info@bozetto.se.

Uncollected packages

If a package is not collected from the collection point and is returned to us, a fee of SEK 199 will be charged.

The fee is deducted from any refund or compensation when the package has been registered with us. The fee covers return shipping, administration, and handling.

Do you need help?

If you have questions about your return, an exchange, or a complaint, we are happy to help. Send us your order number and a brief description of the matter, and we will get back to you as soon as we can.

Contact customer service