Frequently asked questions and answers

Bozetto was created for those who want to find wall art and interior details with a more considered feel. We combine selected motifs, in-house production, and careful packing to deliver products that feel both personal and well made.

An important part of Bozetto is our own print shop in Gothenburg. There, we print our posters ourselves, inspect the results, and pack the order before sending it on to you.

Yes, we have our own print shop in Gothenburg. This allows us to maintain close control over paper quality, color reproduction, printing results, and packing.

For you as a customer, this means that your poster is not simply a product that is forwarded. It is produced, inspected, and handled by us with the same care we would have wanted for its delivery.

Our posters are printed at our own print shop in Gothenburg. Here, we handle production, quality control, and packing before the order leaves us.

By printing the products ourselves, we can ensure that the motif, paper, and final feel meet the level we want to stand for.

Our posters are shipped from Sweden after being printed and packed by us. Some larger products, frames, or mirrors may be handled through separate processes depending on the product's size and packaging.

If an order is divided into several packages, you will normally receive tracking information for each shipment.

Bozetto is operated by Bozetto Solutions AB.

• Company registration number: 559516 6298
• VAT: SE559516629801
• Email: info@bozetto.se

Choose a motif, size, and any additional options on the product page. Add the product to your shopping cart and proceed to checkout, where you enter your details and choose a payment method.

Once the purchase is complete, an order confirmation is sent to the email address you provided at checkout.

Please start by checking your spam folder, as order confirmations can sometimes end up there.

If you still cannot find the email, you can contact us at info@bozetto.se. Please include the email address you used for the purchase, and we will help you find the order.

Contact us as soon as possible if you need to change anything in your order. We are happy to help if the order has not yet proceeded to production, packing, or delivery.

If the order has already been packed, loaded, or shipped, it is normally not possible to make changes. You will then need to wait for the delivery and subsequently handle any exchange or return in accordance with our terms.

In some cases, we can cancel an order, but this must be done quickly. Since many orders are processed immediately, we cannot guarantee that cancellation will be possible after the order has been placed.

Email us directly at info@bozetto.se and provide your order number, and we will check its status.

Yes, businesses can order directly through the website. For larger orders, projects, offices, hotels, shops or restaurants, you can contact us for help with selection and a quotation.

Email info@bozetto.se with information about what you are looking for, the approximate volume and your desired delivery time.

Yes, we are happy to help with tips on designs, sizes and feel. Feel free to send a picture of the room, approximate wall measurements and the style you like.

This allows us to provide more personalised recommendations suited to the home, its colours and the place where the artwork will hang.

Our posters are printed on high-grammage matte premium paper. The matte paper gives an elegant feel, beautiful colours and reduces distracting reflections.

The paper is selected to work well with many different types of designs, from photographic and classical art to illustrations, graphic posters and text prints.

Yes, quality is a central part of what we do. Since we print our posters in our own print shop, we can check the result before the product is packed and shipped.

Our posters should feel like genuine art prints. That is why we use matte premium paper, careful colour management and protective packaging adapted to the product's size.

Yes, our posters are sold in standard sizes that fit standard frames.

You can buy a frame directly from us on many product pages, but you can also use your own frame in the corresponding size.

Posters are normally sold without a frame, but many products allow you to add a frame as an option. Always check your selections on the product page and in the shopping cart before completing your purchase.

If you want a complete look, we recommend choosing a frame at the same time as you order the poster.

Yes, minor differences may occur. Colours may appear differently depending on the screen, brightness, image settings and the lighting in the room.

We work to reproduce the designs as accurately as possible, but a physical print on matte paper can never look exactly the same as an illuminated screen.

• Poster: a print on matte premium paper that can be framed.
• Canvas: a print on canvas with more depth and a painterly feel.
• Frame: a frame that protects, enhances and gives the design a more finished look on the wall.

The range consists of several types of designs. These may include our own Bozetto Originals, collaborations with artists, licensed works and classic art designs.

When a design is associated with a particular artist, collection, or license, this is normally stated on the product page or in the collection.

Our basic principle is that art and designs should, as far as possible, be created by people. We work with our own designers, artists, licensed works, and selected collaborations.

Digital tools may be used to support certain parts of the process, such as developing ideas, suggesting colors, or technical processing. The final design must always be well-developed and meet our quality standards.

We adapt the packaging to the product's size and sensitivity. Posters are packed protectively to reduce the risk of creases and pressure damage, while frames and mirrors require more protective packaging.

Larger or fragile products may therefore be shipped separately even if they are included in the same order.

We always try to process orders as quickly as possible. Unframed posters are normally shipped quickly, while orders with frames, canvases, or larger products may require slightly longer handling times.

• Unframed posters are normally shipped within 24 hours on weekdays.
• Orders with frames are usually shipped within 1 to 2 business days.
• Canvases and larger products may require slightly longer handling times.

The normal delivery time within Sweden is usually a few business days from when the order has been shipped. The exact delivery time may be affected by the product, packaging, carrier, and delivery address.

During campaigns, holidays, or disruptions with carriers, delivery may sometimes take longer.

Yes, once your order has been shipped, you will normally receive an email with tracking information. There, you can follow the package's journey from us to you.

If you have not received a tracking email, please check your spam folder first. Otherwise, contact us with your order number and we will help you.

We use different carriers depending on the product, size, destination, and available delivery solution. Examples of carriers that may be used include Bring, DSV, Schenker, DHL, and GLS.

The carrier used for your order is shown in the tracking information once the package has been shipped.

Sometimes it may take a while for the carrier to scan the package again in their system. This does not always mean that the package is being held up; it may be because the next scan takes place at a terminal or during sorting.

If the tracking has not been updated for several business days, you can contact us with your order number and tracking number, and we will help you check the shipment.

Sometimes an order needs to be split into several packages. This may be because the products are different sizes, require different packaging, or cannot be safely packed together.

This is particularly common with combinations of larger posters, frames, canvases, mirrors, or other home decor products.

The carrier normally selects the pickup point based on the address, capacity, and available pickup locations in the area.

Sometimes packages may end up at a different pickup point than the one you preferred, for example if the nearest pickup point is full or if the carrier has no closer alternative.

Contact us at info@bozetto.se with your order number and tracking number. We will then check the shipment and help you further.

If the carrier cannot locate the package, we will ensure that the case is handled and that you receive a solution based on what happened.

Contact us as soon as possible at info@bozetto.se. Attach your order number and clear photos, and we will help you further.

• Photo of the damaged product.
• Photo of the entire packaging.
• Photo of any dent, pressure damage, or damage to the tube, box, or package.

Photos of both the product and the packaging are needed so that we can assess what happened and handle the case correctly.

In some cases, a package may have been subjected to pressure during transport even if the packaging later appears relatively intact. Therefore, we need to see both the product and the packaging to help you in the best possible way.

If you have received the wrong product, we sincerely apologize. Email us with your order number and a photo of the product you received.

We will review the case and help you with the right solution, such as a new delivery of the correct product.

Please check your order when you receive it. If anything is damaged, misprinted, defective, or incorrectly delivered, contact us by email.

• Provide your order number.
• Describe what is wrong.
• Attach clear photos of the defect.

Once we have received the information, we will assess the case and get back to you with a solution.

If the product is damaged, defective, or incorrect, we will of course help you further. The solution depends on what happened and how extensive the damage is.

This could involve a new product, compensation, or other reasonable compensation. Always send photos so that we can make a proper assessment.

Email us with your order number and photos of the damage. Please include both a close-up and a photo of the entire product, as well as photos of the packaging.

Frames and mirrors are more delicate products, so we need to see what the damage looks like and how the package was handled during transport.

You have a total of 60 days to request a return from the day you received your order.

• Days 1 to 30: you may receive a refund to the original payment method if the return is approved.
• Days 31 to 60: you may receive an exchange or a gift card equivalent to the product's value.

You create your return by logging in to our website using the email address used for the purchase. There, you select which products you want to return and follow the instructions.

Returns must be created and approved through our system before the products are sent back.

Yes, a return fee is charged for returns. The fee is deducted from the refund or compensation.

• Products up to 70×100 cm: SEK 99.
• Posters in the size 100×140 cm: SEK 109.
• Frames and canvas in the size 100×140 cm: SEK 199.

No return fee is charged if the return is due to us sending the wrong item, the product being defective, or the product being damaged during delivery.

The product must be in the same condition as when you received it. It must be unused, undamaged, and well packed for return shipping.

• The product must be unused.
• The original packaging should be used whenever possible.
• The product must be packed so that it is not damaged on the way back.
• The order number or receipt must be linked to the return.

No, the right of withdrawal normally does not apply to products that are custom-made or personalized.

• Personalized posters.
• Prints with an image you uploaded.
• Custom-made products.
• Gift cards.

Once we have received and inspected your return, we will notify you whether it has been approved.

Once a return has been approved, the refund is normally processed within 10 business days. It may then take a few additional banking days for the money to appear in your account, depending on your bank or payment method.

If a package is not collected and is returned to us, a fee of SEK 199 will be charged.

The fee covers the costs of return shipping, administration, and handling. It is deducted from any refund when the package has been registered with us.

If the order has not yet been packed, contact us promptly and we will check whether a change is possible.

If the order has already been shipped, you normally need to make a return in accordance with our return policy and place a new order for the correct size or design.

The payment methods available are shown at checkout before you complete your purchase. The options may vary depending on the country, order value, and payment partner.

Secure payment options such as card payments, invoices, installment payments, and digital payment methods are usually offered where available.

Yes, payments are processed through established payment partners, and the website uses secure encryption.

We do not store your card details on our own servers.

Yes, if you have a valid discount code, enter it at checkout before completing your purchase.

Some discount codes may have restrictions, such as dates, product category, minimum order value, or whether they can be combined with other promotions.

It depends on the campaign terms. Some discount codes can be combined, while others are only valid separately.

If a discount code cannot be used together with another campaign, this is normally shown at checkout.

Yes, gift cards can be used as payment at checkout. Enter the gift card code in the discount code field or gift card field.

Gift cards are valid for two years from the date of purchase.

If the payment is declined, no order is normally created. Please try again or choose another payment method at checkout.

If the problem persists, you can contact your bank or payment provider, as declined payments are often due to card settings, available funds, verification, or credit assessment.

Yes, we are happy to help companies, offices, hotels, restaurants, cafés, and stores with larger orders.

Email info@bozetto.se with information about what you are looking for, the approximate volume, the desired delivery time, and whether you need help choosing artwork.

Yes, we can help with selecting posters, frames, and sizes for offices, restaurants, hotels, cafés, and retail environments, for example.

Please send photos of the room, approximate wall dimensions, and the atmosphere you want to create, and we can make suggestions.

Yes, we can collaborate with selected retailers, especially interior design stores and environments where our posters and products fit the range.

Contact us with information about your store, which products you are interested in, and the approximate volume, and we will get back to you with more information.

Yes, we are open to relevant artist collaborations and licensed collections.

Please send a portfolio, examples of your work, and a brief introduction to info@bozetto.se. We review inquiries on an ongoing basis and will get back to you if there is a potential match.

The easiest way to contact us is by email at info@bozetto.se.

If your question concerns an order, please include the order number right away. This allows us to help you faster.

We offer customer service by email. This allows us to handle cases in a more structured way and provide accurate answers with order information, photos, and history gathered in one place.

Email us at info@bozetto.se and we will help you further.

To help you as quickly as possible, it is a good idea to provide the right information from the start.

• Order number.
• The email address used for the purchase.
• A brief description of the case.
• Photos if your case concerns damage, an incorrect item, or a complaint.
• Tracking number if your question concerns a delivery.

We respond as quickly as we can and always prioritize cases involving an order, delivery, damage, or complaint that needs to be handled.

During campaigns and periods of high demand, response times may be slightly longer, but we always get back to you as soon as we have reviewed your case.