Refund Policy

Bozetto Solutions AB (company registration no. 559516-6298), Askims Industriväg, Gothenburg

This policy describes both your statutory right of withdrawal and Bozetto’s voluntary extended return policy, which we offer in addition to the law. In the event of any conflict, your rights under the law will always apply.

1. Your statutory right of withdrawal (14 days)

When you, as a consumer, make a distance purchase, you have the statutory right under the Distance Contracts and Contracts Outside Business Premises Act (2005:59) to withdraw from your purchase within 14 days from the day you received the goods.

How to withdraw from the purchase

Notify us that you wish to withdraw from the purchase within 14 days. You do so by emailing info@bozetto.se, or by using the Swedish Consumer Agency’s standard withdrawal form. It is sufficient that you send the notice within the applicable period – you do not need to have returned the goods before then.

Your right to examine the goods

You may unpack and examine the goods to the extent necessary to assess their characteristics and function, in the same way as you would have been permitted to do in a physical store. The right of withdrawal also applies if the original packaging has been opened. If you have handled the goods to a greater extent, we may deduct an amount corresponding to the goods’ diminished value (depreciation).

Return shipping under the right of withdrawal

You are responsible for the direct cost of returning the goods. The cost will be deducted from your refund in accordance with the fee schedule in section 9.

Products exempt from the right of withdrawal

The right of withdrawal does not apply to goods that have been manufactured according to your specifications or that have been given a clear personal character. See section 5 for the complete list.

2. Bozetto’s extended return policy – days 15 to 60 (voluntary)

In addition to your statutory right of withdrawal, we offer a voluntary extended return policy for a total of 60 days from receipt. This is a benefit in addition to the law, and the following terms and conditions apply to that part (days 15–60).

Days 1–30 – refund

If you request a return within 30 days of receipt and the conditions below are met, you will receive a refund to your original payment method.

Days 31–60 – store credit or exchange

If you request a return between day 31 and day 60, no monetary refund is offered. Instead, you will receive either a new product of equivalent value or a gift card corresponding to the product’s value. The choice of compensation is made in consultation with us.

Terms and conditions for the extended return policy (days 15–60)

For a return under the voluntary extended return policy to be approved, the product must be:

in essentially the same condition as when received, unused and with the labels still attached
returned in the original packaging, unopened and intact, if the product was delivered in such packaging
accompanied by a receipt or other proof of purchase

Contact us at info@bozetto.se before returning it. Returns under the voluntary return policy that are sent back without first having been requested and approved may be refused. This requirement does not apply to your statutory right of withdrawal under section 1.

Return shipping in accordance with the fee schedule in section 9 will be deducted from your refund.

3. Packaging for returns - sensitive products

Mirrors and other sensitive products are delivered in specially adapted packaging designed to protect the product during transport. To avoid transport damage, when returning the product, please:

reuse the transport packaging included with the delivery
ensure that the packaging is complete and undamaged when repackaging the return
not use alternative packaging if the original packaging is available

We recommend that you keep both the original packaging and the transport packaging until you are certain that you wish to keep the product. If a sensitive product is returned without sufficient protection and is damaged during transport, we may deduct an amount corresponding to the reduced value of the product. This does not affect your statutory right of withdrawal, but you are responsible for packing the product so that it is not damaged on the way back.

4. Damage, defects and complaints

Please check your order immediately upon receipt. If the product is defective, damaged, or you have received the wrong product, contact us as soon as possible at info@bozetto.se we will help you.

As a consumer, under the Consumer Sales Act (2022:260), you have the right to complain about defects in a product for up to three years from the date you received it. You must submit your complaint within a reasonable time after discovering the defect - a complaint submitted within two months of discovery is always considered to have been submitted in good time.

In the event of an approved complaint, we cover all costs, including return shipping and a replacement delivery or refund. No return fee or return shipping charge will be applied in the event of an approved complaint.

5. Products without the right to return or withdraw

The following products have been made especially for you and are therefore covered neither by the statutory right of withdrawal nor by the voluntary return policy - they cannot be returned or repurchased, except in the event of a defect in the product (complaint):

Custom-made or personalized products
Posters featuring a motif selected or uploaded by you
Framed posters featuring a motif and frame selected by you and assembled by us
Print with your own design

Gift cards are non-refundable and cannot be redeemed for cash (see section 8). Contact us if you are unsure whether a specific product can be returned.

6. Exchanges

If you wish to exchange an item, we recommend that you first return the product in accordance with the applicable terms. Once the return has been approved, you can place a new order for the product you want.

7. Refunds

Once we have received and inspected your return, we will notify you whether it has been approved.

Right of withdrawal (section 1): refunds are issued no later than 14 days after we receive your notice of withdrawal, but not before the goods have been returned or you have shown that they have been sent.
Returns within days 1–30: refunds are normally issued within 10 business days after the return has been approved.

It may take additional time for the amount to appear in your account, depending on your bank or card issuer. If you have not received your refund within 15 business days after approval, contact us at info@bozetto.se.

8. Gift cards

Gift cards are valid for 2 years from the date of purchase. They are non-refundable and cannot be redeemed for cash.

9. Fees

Return shipping costs in the event of withdrawal and returns

For returns, you are responsible for the return shipping costs, which are based on the product's size and type and deducted from your refund:

Products up to 70×100 cm: SEK 149
Posters in the size 100×140 cm: SEK 179
Frames and canvas prints in the size 100×140 cm: SEK 899
Mirrors and other particularly fragile goods: SEK 199

No return shipping fee is charged if the return is due to an incorrect item being sent or the product being defective or damaged upon delivery. For returns from Norway, Germany, and the Netherlands, a fee of SEK 69 will be charged.

Uncollected parcels

If a parcel is not collected from the collection point and is returned to us, a fee of SEK 199 will be charged for return shipping, administration and handling. The fee will be deducted from any refund or compensation once the parcel has been received and registered by us. Failure to collect a parcel does not constitute exercising the right of withdrawal.

Other fees

Reshipment of an uncollected parcel (if you want it sent again): SEK 99
Change of address or name after an order has been placed: SEK 59

10. How to contact us

For questions about returns, refunds or complaints, you can reach us at info@bozetto.seWe are happy to assist you.